Frequently Asked Questions

General

How do I make the tickets channels

In the "Opening Ticket Settings" section if you set the "Open Ticket Channel" to a category type channel, your tickets will be channels.

How do I make the tickets threads

In the "Opening Ticket Settings" section if you set the "Open Ticket Channel" to a text type channel, your tickets will be threads.

Why does Ticketeer need permission to read my messages?

This permission is required to create transcripts of tickets.

Why does Ticketeer need permission manage roles?

This permission is required to assign roles to a channel. This is a requirement from Discord.

Why does Ticketeer need permission manage webhooks?

This permission is required to Ticket Panels with custom user identity.

Why does Ticketeer need permission mention @everyone?

In order to add roles and users to a private thread Ticketeer needs to be able to mention all roles. The mention @everyone permission lets Ticketeer mention any and all roles.