Ticketeer Messages
This is a complete list of all the messages that can be used in Ticketeer along with their options, variables and default values.
Menu Messages
Ticket Menu (Opened) Message
INFO
This is the ticket menu shown to the user when the ticket status is open.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | Yes |
Type | reply |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
Expand to see default json template
{
"delete_after": 180,
"flags": 64,
"embeds": [
{
"description": "```{$ticket.channel.name} controls```",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
],
"buttons": [
{
"label": "Close Ticket",
"style": 2,
"action": "close",
"emoji": "<:ticket_close:1236057518313050163>"
},
{
"label": "Lock Ticket",
"style": 2,
"action": "lock",
"emoji": "<:ticket_lock:1236054510691025007>"
}
]
}
Ticket Menu (Locked) Message
INFO
This is the ticket menu shown to the user when the ticket status is locked.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | Yes |
Type | reply |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
Expand to see default json template
{
"delete_after": 180,
"flags": 64,
"embeds": [
{
"description": "```{$ticket.channel.name} controls```",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
],
"buttons": [
{
"label": "Unlock Ticket",
"style": 2,
"action": "unlock",
"emoji": "<:ticket_unlock:1236054509298389004>"
},
{
"label": "Close Ticket",
"style": 2,
"action": "close",
"emoji": "<:ticket_close:1236057518313050163>"
}
]
}
Ticket Menu (Assigned) Message
INFO
This is the ticket menu shown to the user when the ticket status is assigned.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | Yes |
Type | reply |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
Expand to see default json template
{
"delete_after": 180,
"flags": 64,
"embeds": [
{
"description": "```{$ticket.channel.name} controls```",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
],
"buttons": [
{
"label": "Unassign Ticket",
"style": 2,
"action": "unassign",
"emoji": "<:ticket_unassign:1236060175664812092>"
},
{
"label": "Close Ticket",
"style": 2,
"action": "close",
"emoji": "<:ticket_close:1236057518313050163>"
}
]
}
Ticket Menu (Closed) Message
INFO
This is the ticket menu shown to the user when the ticket status is closed.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | Yes |
Type | reply |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
Expand to see default json template
{
"delete_after": 180,
"flags": 64,
"embeds": [
{
"description": "```{$ticket.channel.name} controls```",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
],
"buttons": [
{
"label": "Get Transcript",
"style": 2,
"action": "transcript-send",
"emoji": "<:ticket_transcript:1236041551646556213>"
},
{
"label": "Reopen",
"style": 2,
"action": "open",
"emoji": "<:ticket:1236030923389145108>"
},
{
"label": "Reopen with Message",
"style": 2,
"action": "open-message",
"emoji": "<:ticket_message:1236055451314032670>"
},
{
"label": "Delete",
"style": 4,
"action": "delete",
"emoji": "<:ticket_trash:1236091353335857272>"
}
]
}
Ticket Menu (Deleted) Message
INFO
This is the ticket menu shown to the user when the ticket status is deleted.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | Yes |
Type | reply |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
Expand to see default json template
{
"delete_after": 180,
"flags": 64,
"embeds": [
{
"description": "```{$ticket.channel.name} controls```",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
],
"buttons": [
{
"label": "Open New Ticket",
"style": 2,
"action": "new-ticket",
"emoji": "<:ticket:1236030923389145108>"
},
{
"label": "Get Transcript",
"style": 2,
"action": "transcript-send",
"emoji": "<:ticket_transcript:1236041551646556213>"
}
]
}
Opening Messages
Ticket Created Message
INFO
This message is a reply to the user when a ticket is created.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | Yes |
Type | reply |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
Expand to see default json template
{
"delete_after": 60,
"flags": 64,
"content": "*👏 Ticket {$ticket.channel} created!*",
"buttons": [
{
"label": "Go to {$ticket.channel.name}",
"style": 5,
"action": "none",
"url": "{$ticket.link}",
"emoji": "<:ticket:1236030923389145108>"
}
]
}
Ticket Created Direct Message
INFO
This message is sent to The owner/creator of the ticket in a direct message when a ticket is created.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | Yes |
Type | dm |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
from? | User | null | The user that created the ticket for owner |
Expand to see default json template
{
"disabled": true,
"content": "{if $from}{$from} opened {$ticket.channel.name} for you{else}You opened {$ticket.channel.name}{/if} in {$server.name}, click the button below to continue!",
"buttons": [
{
"label": "Go to {$ticket.channel.name}",
"style": 5,
"action": "none",
"url": "{$ticket.link}",
"emoji": "<:ticket:1236030923389145108>"
}
]
}
Ticket Public Message
INFO
This message is sent in the channel the ticket will be created in, this message will be used as the start of a public thread.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
user | User | The user that triggered this action |
from? | User | null | The user that created the ticket for owner |
form | array | The answers of the form filled out before the ticket was created |
form.*.title | string | Title for the form field |
form.*.value | string | Value for the form field |
Expand to see default json template
{
"content": "{$owner} requested help for {$group.name}!",
"embeds": [
{
"description": "Our team is ready to assist you and will respond shortly.",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Welcome Message
INFO
This message is sent as the first message in the ticket's channel when it is created.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
from? | User | null | The user that created the ticket for owner |
Expand to see default json template
{
"content": "Welcome {$ticket.owner}!",
"embeds": [
{
"description": "Our team is ready to assist you and will respond shortly. If and when your issue is resolved, you can close this ticket using the button below.",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
],
"buttons": [
{
"label": "Open Ticket Menu",
"style": 2,
"action": "ticket-menu",
"emoji": "<:ticket_menu:1236049223276036136>"
}
]
}
Ticket Created from Message
INFO
This message is sent to the ticket channel (after the welcome message) when a ticket is created from a message.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
from | User | The user that created the ticket for owner |
message | Message | The original message the ticket was created from |
Expand to see default json template
{
"embeds": [
{
"title": "Original Message",
"description": "{$message.author} said in {$message.channel}:\n{$message.content|codeblock}",
"fields": [
{
"name": "Channel",
"value": "{$message.channel}",
"inline": true
},
{
"name": "Original Message",
"value": "{$message.link}",
"inline": true
},
{
"name": "Opened By",
"value": "{$from}"
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Created with Message
INFO
This message is sent to the ticket channel (after the welcome message) when a ticket is created with a message from another user.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
from | User | The user that created the ticket for owner |
message? | string | null | A message from the user that created the ticket for owner |
Expand to see default json template
{
"embeds": [
{
"description": "Message from {$from|else:staff}\n{$message|codeblock}",
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Form Results Message
INFO
This message is sent right after the welcome message if a form is submitted.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
Expand to see default json template
{
"disabled": true,
"embeds": [
{
"fields": [
{
"name": "{$ticket.form.0.title|else:Title 1}",
"value": "{$ticket.form.0.value|length:1024|else:No Response}"
},
{
"name": "{$ticket.form.1.title|else:Title 2}",
"value": "{$ticket.form.1.value|length:1024|else:No Response}"
},
{
"name": "{$ticket.form.2.title|else:Title 3}",
"value": "{$ticket.form.2.value|length:1024|else:No Response}"
},
{
"name": "{$ticket.form.3.title|else:Title 4}",
"value": "{$ticket.form.3.value|length:1024|else:No Response}"
},
{
"name": "{$ticket.form.4.title|else:Title 5}",
"value": "{$ticket.form.4.value|length:1024|else:No Response}"
}
],
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Opened Message
INFO
This message is sent to the ticket channel when a ticket is opened.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
message? | string | null | A message from the user that created the ticket for owner |
Expand to see default json template
{
"embeds": [
{
"description": "Ticket Opened by {$user}.{if $message}\nWith the following message:\n{$message|codeblock}{/if}",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Closing Messages
Ticket Closed Message
INFO
This message is sent to the ticket channel when a ticket is closed.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
Expand to see default json template
{
"embeds": [
{
"description": "Ticket closed by {$user}.",
"fields": [
{
"name": "Reason",
"value": "{$ticket.closed_reason|else:No reason provided.|codeblock}"
}
],
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Close Confirm Message
INFO
This message is sent to the user to confirm they want to close a ticket.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | Yes |
Type | reply |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
Expand to see default json template
{
"delete_after": 120,
"flags": 64,
"content": "Are you sure you would like to close this ticket?",
"buttons": [
{
"label": "Close Ticket",
"style": 4,
"action": "primary"
},
{
"label": "Cancel",
"style": 2,
"action": "cancel"
}
]
}
Ticket Closed Direct Message
INFO
This message is sent to all members of the ticket in a direct message when a it is closed.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | Yes |
Type | dm |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
Expand to see default json template
{
"disabled": true,
"content": "Your ticket {$ticket.channel.name} in {$server.name} was closed by {$user}.",
"buttons": [
{
"label": "Rate your experience",
"style": 1,
"action": "rate",
"emoji": "<:ticket_rate:1236409758156849274>"
},
{
"label": "Leave Feedback",
"style": 1,
"action": "feedback",
"emoji": "<:ticket_feedback:1236409759129927731>"
},
{
"label": "Reopen",
"style": 2,
"action": "open",
"emoji": "<:ticket:1236030923389145108>"
},
{
"label": "Reopen with Message",
"style": 2,
"action": "open-message",
"emoji": "<:ticket_message:1236055451314032670>"
},
{
"label": "Get Transcript",
"style": 2,
"action": "transcript-send",
"emoji": "<:ticket_transcript:1236041551646556213>"
}
]
}
Ticket Deleting Message
INFO
This message is sent to the ticket channel when a ticket is about to be deleted.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | Yes |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
Expand to see default json template
{
"embeds": [
{
"description": "This ticket is queued to be deleted {$timestamp|time:r}...",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Member Missing Message
INFO
This message is sent to the ticket channel when the owner/creator of the ticket leaves the server.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned | User | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
Expand to see default json template
{
"embeds": [
{
"description": "{$ticket.owner.name} has left the server.",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Locking Messages
Ticket Locked Message
INFO
This message is sent to the ticket channel when a ticket is locked.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
Expand to see default json template
{
"embeds": [
{
"description": "Ticket locked by {$user}.",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
],
"buttons": [
{
"label": "Unlock",
"style": 2,
"action": "unlock",
"emoji": "<:ticket_unlock:1236054509298389004>"
}
]
}
Ticket Unlocked Message
INFO
This message is sent to the ticket channel when a ticket is unlocked.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
Expand to see default json template
{
"embeds": [
{
"description": "Ticket unlocked by {$user}.",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Assigning Messages
Ticket Assigned Message
INFO
This message is sent to the ticket channel when a ticket is assigned.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned | User | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
Expand to see default json template
{
"embeds": [
{
"description": "Ticket assigned to {$ticket.assigned}.",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Unassigned Message
INFO
This message is sent to the ticket channel when a ticket is unassigned.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
unassigned | User | The unassigned user of the ticket |
Expand to see default json template
{
"embeds": [
{
"description": "Ticket was unassigned by {$user}.",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
User Messages
Ticket User Added Message
INFO
This message is sent to the ticket channel when a user is added to the ticket.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
added | User | The user added to the ticket |
Expand to see default json template
{
"embeds": [
{
"description": "{$user} added {$added}",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket User Added Direct Message
INFO
This message is sent to the user added to the ticket in a direct message.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | Yes |
Type | dm |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
added | User | The user added to the ticket |
Expand to see default json template
{
"disabled": true,
"content": "{$user} added you to ticket {$ticket.channel.name} in {$server.name}, click the button below to continue!",
"buttons": [
{
"label": "Go to {$ticket.channel.name}",
"style": 5,
"action": "none",
"url": "{$ticket.link}",
"emoji": "<:ticket:1236030923389145108>"
}
]
}
Ticket User Removed Message
INFO
This message is sent to the ticket channel when a user is removed from the ticket.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
removed | User | The user removed from the ticket |
Expand to see default json template
{
"embeds": [
{
"description": "{$user} removed {$removed}",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket User Removed Direct Message
INFO
This message is sent to the user removed from the ticket in a direct message.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | Yes |
Type | dm |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
removed | User | The user removed from the ticket |
Expand to see default json template
{
"disabled": true,
"content": "{$user} removed you from ticket {$ticket.channel.name} in {$server.name}",
"buttons": [
{
"label": "Rate your experience",
"style": 1,
"action": "rate",
"emoji": "<:ticket_rate:1236409758156849274>"
},
{
"label": "Leave Feedback",
"style": 1,
"action": "feedback",
"emoji": "<:ticket_feedback:1236409759129927731>"
}
]
}
Ticket Owner Change Message
INFO
This message is sent to the ticket channel when The owner/creator of the ticket has changed.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
removed | User | The old owner of the ticket |
Expand to see default json template
{
"embeds": [
{
"description": "{$user} changed the ticket owner to {$ticket.owner}",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Owner Change Direct Message
INFO
This message is sent to the new and old owner of the ticket in a direct message when The owner/creator of the ticket has changed.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | Yes |
Type | dm |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
removed | User | The old owner of the ticket |
Expand to see default json template
{
"disabled": true,
"content": "{$user} changed the owner of ticket {$ticket.channel.name} in {$server.name} to {$ticket.owner}!",
"buttons": [
{
"label": "Go to {$ticket.channel.name}",
"style": 5,
"action": "none",
"url": "{$ticket.link}",
"emoji": "<:ticket:1236030923389145108>"
}
]
}
Thread Messages
Ticket Notes Thread Message
INFO
This is the first message that is sent in the notes private thread when a ticket is created.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
users | User[] | An array of users with the "Include In Thread" permission |
roles | Role[] | An array of roles with the "Include In Thread" permission |
Expand to see default json template
{
"embeds": [
{
"description": "{$ticket.channel.name} notes thread",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Notes Thread Created Message
INFO
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
Expand to see default json template
{
"delete_after": 60,
"flags": 64,
"content": "Notes {$ticket.notes} created!",
"buttons": [
{
"label": "Go to notes",
"style": 5,
"action": "none",
"url": "{$ticket.notes.link}",
"emoji": "<:ticket_transcript:1236041551646556213>"
}
]
}
Ticket Notes User Added Message
INFO
This message is sent to the ticket notes thread when a user is added to the notes.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
added | User | The user added to the notes |
Expand to see default json template
{
"embeds": [
{
"description": "{$user} added {$added} to notes",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Notes User Removed Message
INFO
This message is sent to the notes thread when a user is removed from the notes.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
removed | User | The user removed from the notes |
Expand to see default json template
{
"embeds": [
{
"description": "{$user} removed {$removed} from notes",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Priority Messages
Ticket Priority Change Message
INFO
This message is sent to the ticket channel when the priority of the ticket has changed.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
Expand to see default json template
{
"embeds": [
{
"description": "{$user} changed the ticket priority to \"{$ticket.priority.label}\"",
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Priority Menu Message
INFO
This message is the menu shown to the user when they are changing the priority of a ticket.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | Yes |
Type | reply |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
Expand to see default json template
{
"delete_after": 60,
"flags": 64,
"content": "Select a priority to change the ticket to."
}
Expiration Messages
Ticket Expired Message
INFO
This message is sent to the ticket channel when a ticket has expired.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
expire.reason? | string | null | A message of the reason the ticket was expired |
expire.type | string | The type of expiration |
expire.timestamp | number | A timestamp of when the ticket expired |
expire.activity | boolean | If ticket expired due to inactivity |
Expand to see default json template
{
"embeds": [
{
"description": "This ticket has expired{if $expire.activity} due to inactivity{/if} and will automatically close.",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Expiring Message
INFO
This message is sent to the ticket channel when a ticket is going to automatically expire.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | Yes |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
expire.time | string | Time until ticket expires |
expire.timestamp | number | A timestamp of when the ticket expired |
expire.activity | boolean | If ticket expired due to inactivity |
Expand to see default json template
{
"embeds": [
{
"description": "Ticket will automatically close {$expire.timestamp|time:r}{if $expire.activity} if it remains inactive.{/if}",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Expire Message
INFO
This message is sent when the /expire
command is ran.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | Yes |
Type | hybrid |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
expire.time | string | Time until ticket expires |
expire.timestamp | number | A timestamp of when the ticket expired |
expire.activity | boolean | If ticket expired due to inactivity |
Expand to see default json template
{
"embeds": [
{
"description": "Ticket will automatically expire {$expire.timestamp|time:r}{if $expire.activity} if it remains inactive.{/if}",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Expire Log Message
INFO
This message is sent in the log channels when the expire is set to expire.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
Expand to see default json template
{
"embeds": [
{
"title": "Ticket Log",
"description": "{$user} made {$ticket.channel.name} ({$ticket.channel}) expire at {$expire.timestamp|time:r}{if $expire.activity} if it remains inactive.{/if}",
"fields": [
{
"name": "Ticket",
"value": "{$ticket.channel.name} ({$ticket.channel})"
},
{
"name": "Author",
"value": "{$user}",
"inline": true
},
{
"name": "Group",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Eternal Message
INFO
This message is sent when the /eternal
command is ran.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | Yes |
Type | hybrid |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
eternal | boolean | true if the ticket is eternal (immune from expiring) |
Expand to see default json template
{
"embeds": [
{
"description": "{if $eternal}This ticket will never expire.{else}This ticket is no longer immune to expiring.{/if}",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Schedule Messages
Ticket Schedule Error Message
INFO
This message is sent to the user when they attempt to open a ticket while out of the ticket's scheduled time.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | Yes |
Type | reply |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
group | Group | The ticket group of the ticket |
user | User | The user that triggered this action |
Expand to see default json template
{
"delete_after": 60,
"flags": 64,
"embeds": [
{
"description": "Sorry our support team is currently `offline` and will be not be available until {$group.schedule_timestamp|time:r}",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Schedule Notice Message
INFO
This message is sent to the ticket channel (after the welcome message) when a ticket is opened outside of the scheduled time.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
Expand to see default json template
{
"embeds": [
{
"description": "**Please Note**: Our support team is currently `offline` and will be not be available until {$ticket.group.schedule_timestamp|time:r}",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Feedback Messages
Ticket Feedback Message
INFO
This message is sent to the user when they give feedback on a ticket.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | Yes |
Type | reply |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
Expand to see default json template
{
"delete_after": 60,
"flags": 64,
"embeds": [
{
"description": "Thank you for your feedback!",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Transcript Messages
Ticket Transcript Message
INFO
This message is sent to the transcript channel when a transcript is created.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
Expand to see default json template
{
"embeds": [
{
"title": "Ticket #{$ticket.number} ({$ticket.channel.name}) transcript",
"image": "{$ticket.owner.avatar}",
"fields": [
{
"name": "Ticket Owner",
"value": "{$ticket.owner}",
"inline": true
},
{
"name": "Group Name",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Transcript Direct Message
INFO
This message is sent in a direct message to a user that has requested a transcript.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | Yes |
Type | dm |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
Expand to see default json template
{
"embeds": [
{
"description": "Here is your transcript for {$ticket.channel.name} in {$server.name}",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Transcript Saving Message
INFO
This message is sent to the user that has requested a transcript.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | Yes |
Type | reply |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
Expand to see default json template
{
"delete_after": 30,
"flags": 64,
"embeds": [
{
"title": "Saving Transcript",
"description": "Transcript is being processed{if $transcript.channel} and will be saved in {$transcript.channel} when it is ready.{elseif $transcript.user} and will be sent to {$transcript.user} when it is ready{else} and will be available shortly{/if}.",
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Rating Messages
Ticket Rating Message
INFO
This message is sent to the user when they give a rating on a ticket.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | Yes |
Can be automatically deleted? | Yes |
Type | reply |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
rating.number | number | The rating number in the list of ratings |
rating.label | string | The rating label configured in the ticket group |
rating.description? | string | null | The rating description configured in the ticket group |
rating.emoji? | string | null | The rating emoji configured in the ticket group |
rating.color | string | The rating color configured in the ticket group |
Expand to see default json template
{
"delete_after": 60,
"flags": 64,
"embeds": [
{
"description": "Thank you for your feedback!{if $rating.number < 3} We will work hard to improve your experience!{/if}",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Rating Menu Message
INFO
This message is the menu shown to the user when they are rating a ticket.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | Yes |
Type | reply |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
Expand to see default json template
{
"delete_after": 60,
"flags": 64,
"content": "Please rate your experience!"
}
Logs Messages
Ticket Created Log Message
INFO
This message is sent in the log channels when a ticket is created.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
from? | User | null | The user that created the ticket for owner |
Expand to see default json template
{
"embeds": [
{
"title": "Ticket Log",
"description": "{$user} created {$ticket.channel.name} ({$ticket.channel}) {if $from}from {$from}{/if}",
"fields": [
{
"name": "Ticket",
"value": "{$ticket.channel.name} ({$ticket.channel})"
},
{
"name": "Author",
"value": "{$user}",
"inline": true
},
{
"name": "Group",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Opened Log Message
INFO
This message is sent in the log channels when a ticket is opened.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
Expand to see default json template
{
"embeds": [
{
"title": "Ticket Log",
"description": "{$user} opened {$ticket.channel.name} ({$ticket.channel})",
"fields": [
{
"name": "Ticket",
"value": "{$ticket.channel.name} ({$ticket.channel})"
},
{
"name": "Author",
"value": "{$user}",
"inline": true
},
{
"name": "Group",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Closed Log Message
INFO
This message is sent in the log channels when a ticket is closed.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
Expand to see default json template
{
"embeds": [
{
"title": "Ticket Log",
"description": "{$user} closed {$ticket.channel.name} ({$ticket.channel})",
"fields": [
{
"name": "Ticket",
"value": "{$ticket.channel.name} ({$ticket.channel})"
},
{
"name": "Author",
"value": "{$user}",
"inline": true
},
{
"name": "Group",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Locked Log Message
INFO
This message is sent in the log channels when a ticket is locked.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
Expand to see default json template
{
"embeds": [
{
"title": "Ticket Log",
"description": "{$user} locked {$ticket.channel.name} ({$ticket.channel})",
"fields": [
{
"name": "Ticket",
"value": "{$ticket.channel.name} ({$ticket.channel})"
},
{
"name": "Author",
"value": "{$user}",
"inline": true
},
{
"name": "Group",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Unlocked Log Message
INFO
This message is sent in the log channels when a ticket is unlocked.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
Expand to see default json template
{
"embeds": [
{
"title": "Ticket Log",
"description": "{$user} unlocked {$ticket.channel.name} ({$ticket.channel})",
"fields": [
{
"name": "Ticket",
"value": "{$ticket.channel.name} ({$ticket.channel})"
},
{
"name": "Author",
"value": "{$user}",
"inline": true
},
{
"name": "Group",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Assigned Log Message
INFO
This message is sent in the log channels when a ticket is assigned.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned | User | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
Expand to see default json template
{
"embeds": [
{
"title": "Ticket Log",
"description": "{$user} assigned {$ticket.channel.name} ({$ticket.channel}) to {$assigned}",
"fields": [
{
"name": "Ticket",
"value": "{$ticket.channel.name} ({$ticket.channel})"
},
{
"name": "Author",
"value": "{$user}",
"inline": true
},
{
"name": "Group",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Unassigned Log Message
INFO
This message is sent in the log channels when a ticket is unassigned.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
unassigned | User | The unassigned user of the ticket |
Expand to see default json template
{
"embeds": [
{
"title": "Ticket Log",
"description": "{$user} unassigned {$assigned} from {$ticket.channel.name} ({$ticket.channel})",
"fields": [
{
"name": "Ticket",
"value": "{$ticket.channel.name} ({$ticket.channel})"
},
{
"name": "Author",
"value": "{$user}",
"inline": true
},
{
"name": "Group",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Deleting Log Message
INFO
This message is sent in the log channels when a ticket has been deleted.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
Expand to see default json template
{
"embeds": [
{
"title": "Ticket Log",
"description": "{$user} deleted {$ticket.channel.name}",
"fields": [
{
"name": "Ticket",
"value": "{$ticket.channel.name} ({$ticket.channel})"
},
{
"name": "Author",
"value": "{$user}",
"inline": true
},
{
"name": "Group",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Transcript Log Message
INFO
This message is sent in the log channels when a transcript is created.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
Expand to see default json template
{
"embeds": [
{
"title": "Ticket Log",
"description": "{$user} created a transcript for {$ticket.channel.name} ({$ticket.channel})",
"fields": [
{
"name": "Ticket",
"value": "{$ticket.channel.name} ({$ticket.channel})"
},
{
"name": "Author",
"value": "{$user}",
"inline": true
},
{
"name": "Group",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket User Added Log Message
INFO
This message is sent in the log channels when a user is added to a ticket.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
added | User | The user added to the ticket |
Expand to see default json template
{
"embeds": [
{
"title": "Ticket Log",
"description": "{$user} added {$added} to ticket {$ticket.channel.name} ({$ticket.channel})",
"fields": [
{
"name": "Ticket",
"value": "{$ticket.channel.name} ({$ticket.channel})"
},
{
"name": "Author",
"value": "{$user}",
"inline": true
},
{
"name": "Group",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket User Removed Log Message
INFO
This message is sent in the log channels when a user is removed from a ticket.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
removed | User | The user removed from the ticket |
Expand to see default json template
{
"embeds": [
{
"title": "Ticket Log",
"description": "{$user} removed {$removed} from ticket {$ticket.channel.name} ({$ticket.channel})",
"fields": [
{
"name": "Ticket",
"value": "{$ticket.channel.name} ({$ticket.channel})"
},
{
"name": "Author",
"value": "{$user}",
"inline": true
},
{
"name": "Group",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Owner Change Log Message
INFO
This message is sent in the log channels when The owner/creator of the ticket has changed.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
removed | User | The old owner of the ticket |
Expand to see default json template
{
"embeds": [
{
"title": "Ticket Log",
"description": "{$user} changed the owner of ticket {$ticket.channel.name} ({$ticket.channel}) to {$ticket.owner}",
"fields": [
{
"name": "Ticket",
"value": "{$ticket.channel.name} ({$ticket.channel})"
},
{
"name": "Author",
"value": "{$user}",
"inline": true
},
{
"name": "Group",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Priority Change Log Message
INFO
This message is sent in the log channels when the priority of a ticket has changed.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
Expand to see default json template
{
"embeds": [
{
"title": "Ticket Log",
"description": "{$user} changed the priority of ticket {$ticket.channel.name} ({$ticket.channel}) to {$ticket.priority}",
"fields": [
{
"name": "Ticket",
"value": "{$ticket.channel.name} ({$ticket.channel})"
},
{
"name": "Author",
"value": "{$user}",
"inline": true
},
{
"name": "Group",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Name Set Log Message
INFO
This message is sent in the log channels when a ticket name is set.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
Expand to see default json template
{
"embeds": [
{
"description": "{$user} set the name for {$ticket.channel.name} ({$ticket.channel})!",
"fields": [
{
"name": "Ticket",
"value": "{$ticket.channel.name} ({$ticket.channel})"
},
{
"name": "Author",
"value": "{$user}",
"inline": true
},
{
"name": "Group",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Name Cleared Log Message
INFO
This message is sent in the log channels when a tickets name is cleared.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
Expand to see default json template
{
"embeds": [
{
"description": "{$user} cleared the name for {$ticket.channel.name} ({$ticket.channel})!",
"fields": [
{
"name": "Ticket",
"value": "{$ticket.channel.name} ({$ticket.channel})"
},
{
"name": "Author",
"value": "{$user}",
"inline": true
},
{
"name": "Group",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Expired Log Message
INFO
This message is sent in the log channels when a ticket has expired.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
expire.reason? | string | null | A message of the reason the ticket was expired |
expire.type | string | The type of expiration |
expire.timestamp | number | A timestamp of when the ticket expired |
expire.activity | boolean | If ticket expired due to inactivity |
Expand to see default json template
{
"embeds": [
{
"title": "Ticket Log",
"description": "{$ticket.channel.name} ({$ticket.channel}) expired!",
"fields": [
{
"name": "Ticket",
"value": "{$ticket.channel.name} ({$ticket.channel})"
},
{
"name": "Author",
"value": "{$user}",
"inline": true
},
{
"name": "Group",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Eternal Log Message
INFO
This message is sent in the log channels when the ticket eternal status changes.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
eternal | boolean | true if the ticket is eternal (immune from expiring) |
Expand to see default json template
{
"embeds": [
{
"title": "Ticket Log",
"description": "{$user} made {$ticket.channel.name} ({$ticket.channel}) {if $eternal}eternal{else}no longer immune to expiring{/if}!",
"fields": [
{
"name": "Ticket",
"value": "{$ticket.channel.name} ({$ticket.channel})"
},
{
"name": "Author",
"value": "{$user}",
"inline": true
},
{
"name": "Group",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Feedback Log Message
INFO
This message is sent in the log channels when a ticket is given feedback.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
form | array | The answers of the feedback given in array form |
form.*.title | string | Title for the form field |
form.*.value | string | Value for the form field |
Expand to see default json template
{
"embeds": [
{
"description": "{$user} gave ticket # {$ticket.number} from ticket group \"{$ticket.group}\" some feedback!",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Rating Log Message
INFO
This message is sent in the log channels when a ticket is given a rating.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
rating.number | number | The rating number in the list of ratings |
rating.label | string | The rating label configured in the ticket group |
rating.description? | string | null | The rating description configured in the ticket group |
rating.emoji? | string | null | The rating emoji configured in the ticket group |
rating.color | string | The rating color configured in the ticket group |
Expand to see default json template
{
"embeds": [
{
"description": "{$user} gave {$ticket.channel.name} a \"{if $rating.emoji}{$rating.emoji} {/if}{$rating.label}\" rating!",
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Notes Created Log Message
INFO
This message is sent in the log channels when a ticket notes are created.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
Expand to see default json template
{
"embeds": [
{
"description": "{$user} created notes for {$ticket.channel.name} ({$ticket.channel})!",
"fields": [
{
"name": "Ticket",
"value": "{$ticket.channel.name} ({$ticket.channel})"
},
{
"name": "Author",
"value": "{$user}",
"inline": true
},
{
"name": "Group",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Notes Member Added Log Message
INFO
This message is sent in the log channels when a member is added to a ticket notes.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
added | User | The user added to the notes |
Expand to see default json template
{
"embeds": [
{
"description": "{$user} added {$added} to notes for {$ticket.channel.name} ({$ticket.channel})!",
"fields": [
{
"name": "Ticket",
"value": "{$ticket.channel.name} ({$ticket.channel})"
},
{
"name": "Author",
"value": "{$user}",
"inline": true
},
{
"name": "Group",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Ticket Notes Member Removed Log Message
INFO
This message is sent in the log channels when a member is removed from a ticket notes.
Expand to see options and variables
Template Option | Value |
---|---|
Can be disabled? | No |
Can be automatically deleted? | No |
Type | message |
Variable Name | Type | Description |
---|---|---|
server | Server | The server that the ticket was created in |
ticket | Ticket | The ticket |
group | Group | The ticket group of the ticket |
owner | User | The owner/creator of the ticket |
assigned? | User | null | The assigned user of the ticket |
channel | Channel | The channel the ticket was created in |
user | User | The user that triggered this action |
event | string | Ticket log event |
message | string | Ticket log event message |
removed | User | The user removed from the notes |
Expand to see default json template
{
"embeds": [
{
"description": "{$user} removed {$removed} from notes for {$ticket.channel.name} ({$ticket.channel})!",
"fields": [
{
"name": "Ticket",
"value": "{$ticket.channel.name} ({$ticket.channel})"
},
{
"name": "Author",
"value": "{$user}",
"inline": true
},
{
"name": "Group",
"value": "{$ticket.group.name}",
"inline": true
}
],
"timestamp": true,
"color": "#14b8a6",
"footer": {
"text": "Ticketeer Canary - Support Made Simple",
"icon_url": "https://ticketeer.dev/icon.png"
}
}
]
}
Object Types
Server Object
Variable Name | Type | Description |
---|---|---|
server | string | Server name |
server.id | string | Server ID |
server.name | string | Server name |
server.icon | string | Server icon |
server.description | string | Server description |
server.tickets | number | Count of opended tickets for your server |
server.tickets.opened | number | Count of opended tickets for your server |
server.tickets.closed | number | Count of closed tickets for your server |
server.tickets.deleted | number | Count of deleted tickets for your server |
Group Object
Variable Name | Type | Description |
---|---|---|
group | string | Group name |
group.id | string | Group ID |
group.name | string | Group name |
group.count | number | Group count |
group.schedule_timestamp? | number |null | Group next open schedule slot timestamp |
Ticket Object
Variable Name | Type | Description |
---|---|---|
ticket | string | Ticket channel name or Ticket ID |
ticket.id | string | Ticket ID |
ticket.name? | string |null | Ticket channel name |
ticket.number | number | Ticket number |
ticket.link | string | Link to the first message of the ticket |
ticket.priority | number | Ticket priority level |
ticket.priority.label? | string |null | Ticket priority label |
ticket.priority.description? | string |null | Ticket priority description |
ticket.priority.emoji? | string |null | Ticket priority emoji |
ticket.priority.color? | string |null | Ticket priority color |
ticket.form? | Array[] |null | The filled out form from opening a ticket |
ticket.form.[0-4?].title | string |null | Title of the form field |
ticket.form.[0-4?].value | string |null | Value of the form field |
ticket.closed_reason? | string |null | Reason for closing the ticket |
ticket.owner | User | Owner of ticket |
ticket.assigned? | User|null | Assigned user to ticket |
ticket.group | Group | Ticket Group |
ticket.channel? | Channel|null | Ticket channel |
ticket.thread? | Channel|null | Ticket private thread |
ticket.users | User[] | Array of all users in the ticket |
ticket.rating | number | The agrage rating the ticket has recieved |
ticket.ratings | Array[] | Array of ratings given to the ticket |
ticket.ratings.[0-24?] | number | The rating in number form given to the ticket |
ticket.ratings.[0-24?].rating | number | The rating in number form given to the ticket |
ticket.ratings.[0-24?].label? | string |null | The rating level label |
ticket.ratings.[0-24?].description? | string |null | The rating level description |
ticket.ratings.[0-24?].emoji? | string |null | The rating level emoji |
ticket.ratings.[0-24?].color? | string |null | The rating level color |
ticket.ratings.[0-24?].user | User | The user that gave the rating |
ticket.feedback | Array[] | Array of feedback given to the ticket |
ticket.feedback[0-24?].form | Array[] | The filled out feedback from |
ticket.feedback[0-24?].form.[0-4?].title | string |null | Title of the form field |
ticket.feedback[0-24?].form.[0-4?].value | string |null | Value of the form field |
ticket.feedback[0-24?].user | User[] | The user that gave the feedback |
Channel Object
Variable Name | Type | Description |
---|---|---|
channel | string | Channel @ |
channel.id | string | Channel ID |
channel.type | number | Channel type |
channel.name | string | Channel name |
channel.topic | string | Channel topic |
channel.nsfw | boolean | True if channel nsfw |
channel.locked | boolean | True if channel is locked |
channel.invitable | boolean | True if channel invitable |
channel.users? | User[]|null | Array of all users in the channel |
User Object
Variable Name | Type | Description |
---|---|---|
user | string | User @ |
user.id | string | User ID |
user.name | string | User username |
user.nickname | string | User nickname or username |
user.avatar | string | User avatar |
user.icon | string | User icon |
user.tag | string | User #tag (deprecated) |
user.full | string | User username#tag (deprecated) |
user.roles | Role[] | List of roles the user has in order of hierarchy |
user.joined_at? | number |null | Timestamp when user joined server |
user.steam? | Steam User|null | Steam account info of user if linked |
Steam User Object
Variable Name | Type | Description |
---|---|---|
steam | string | SteamID (STEAM_0:1:########) |
steam.id | string | SteamID (STEAM_0:1:########) |
steam.id_3 | string | SteamID v3 ([U:1:########]) |
steam.id_64 | number | SteamID 64 (7656119##########) |
steam.account_id | number | Steam account id |
steam.name | string | Steam account name |
steam.avatar | string | URL to Steam account avatar |
steam.profile | string | URL to Steam account profile |
Role Object
Variable Name | Type | Description |
---|---|---|
role | string | Role @ |
role.id | string | Role ID |
role.name | string | Role name |
role.color | string | Role color |
role.position | number | Role position |
role.icon | string | Role icon |
role.unicode_emoji | string | Role unicode_emoji |
role.admin | boolean | True if role is admin |
role.bot_id | string | Role bot ID |
role.created_at | number | Timestamp when role was created |
Message Object
Variable Name | Type | Description |
---|---|---|
message.content | string | Message content |
message.link | string | Link to message |
message.timestamp | number | Timestamp of when message was created |
message.author | User | Author of message |
message.channel | Channel | Channel message was created in |