Ticketeer Messages

This is a complete list of all the messages that can be used in Ticketeer along with their options, variables and default values.

Menu Messages

Ticket Menu (Opened) Message

{$ticket.channel.name} controls

Ticketeer Canary - Support Made Simple

Close TicketLock Ticket

INFO

This is the ticket menu shown to the user when the ticket status is open.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	Yes
Type	reply

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action

Expand to see default json template

{
  "delete_after": 180,
  "flags": 64,
  "embeds": [
    {
      "description": "```{$ticket.channel.name} controls```",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ],
  "buttons": [
    {
      "label": "Close Ticket",
      "style": 2,
      "action": "close",
      "emoji": "<:ticket_close:1236057518313050163>"
    },
    {
      "label": "Lock Ticket",
      "style": 2,
      "action": "lock",
      "emoji": "<:ticket_lock:1236054510691025007>"
    }
  ]
}

Ticket Menu (Locked) Message

{$ticket.channel.name} controls

Ticketeer Canary - Support Made Simple

Unlock TicketClose Ticket

INFO

This is the ticket menu shown to the user when the ticket status is locked.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	Yes
Type	reply

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action

Expand to see default json template

{
  "delete_after": 180,
  "flags": 64,
  "embeds": [
    {
      "description": "```{$ticket.channel.name} controls```",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ],
  "buttons": [
    {
      "label": "Unlock Ticket",
      "style": 2,
      "action": "unlock",
      "emoji": "<:ticket_unlock:1236054509298389004>"
    },
    {
      "label": "Close Ticket",
      "style": 2,
      "action": "close",
      "emoji": "<:ticket_close:1236057518313050163>"
    }
  ]
}

Ticket Menu (Assigned) Message

{$ticket.channel.name} controls

Ticketeer Canary - Support Made Simple

Unassign TicketClose Ticket

INFO

This is the ticket menu shown to the user when the ticket status is assigned.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	Yes
Type	reply

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action

Expand to see default json template

{
  "delete_after": 180,
  "flags": 64,
  "embeds": [
    {
      "description": "```{$ticket.channel.name} controls```",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ],
  "buttons": [
    {
      "label": "Unassign Ticket",
      "style": 2,
      "action": "unassign",
      "emoji": "<:ticket_unassign:1236060175664812092>"
    },
    {
      "label": "Close Ticket",
      "style": 2,
      "action": "close",
      "emoji": "<:ticket_close:1236057518313050163>"
    }
  ]
}

Ticket Menu (Closed) Message

{$ticket.channel.name} controls

Ticketeer Canary - Support Made Simple

Get TranscriptReopenReopen with MessageDelete

INFO

This is the ticket menu shown to the user when the ticket status is closed.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	Yes
Type	reply

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action

Expand to see default json template

{
  "delete_after": 180,
  "flags": 64,
  "embeds": [
    {
      "description": "```{$ticket.channel.name} controls```",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ],
  "buttons": [
    {
      "label": "Get Transcript",
      "style": 2,
      "action": "transcript-send",
      "emoji": "<:ticket_transcript:1236041551646556213>"
    },
    {
      "label": "Reopen",
      "style": 2,
      "action": "open",
      "emoji": "<:ticket:1236030923389145108>"
    },
    {
      "label": "Reopen with Message",
      "style": 2,
      "action": "open-message",
      "emoji": "<:ticket_message:1236055451314032670>"
    },
    {
      "label": "Delete",
      "style": 4,
      "action": "delete",
      "emoji": "<:ticket_trash:1236091353335857272>"
    }
  ]
}

Ticket Menu (Deleted) Message

{$ticket.channel.name} controls

Ticketeer Canary - Support Made Simple

Open New TicketGet Transcript

INFO

This is the ticket menu shown to the user when the ticket status is deleted.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	Yes
Type	reply

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action

Expand to see default json template

{
  "delete_after": 180,
  "flags": 64,
  "embeds": [
    {
      "description": "```{$ticket.channel.name} controls```",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ],
  "buttons": [
    {
      "label": "Open New Ticket",
      "style": 2,
      "action": "new-ticket",
      "emoji": "<:ticket:1236030923389145108>"
    },
    {
      "label": "Get Transcript",
      "style": 2,
      "action": "transcript-send",
      "emoji": "<:ticket_transcript:1236041551646556213>"
    }
  ]
}

Opening Messages

Ticket Created Message

👏 Ticket {$ticket.channel} created!

Go to {$ticket.channel.name}

INFO

This message is a reply to the user when a ticket is created.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	Yes
Type	reply

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action

Expand to see default json template

{
  "delete_after": 60,
  "flags": 64,
  "content": "*👏 Ticket {$ticket.channel} created!*",
  "buttons": [
    {
      "label": "Go to {$ticket.channel.name}",
      "style": 5,
      "action": "none",
      "url": "{$ticket.link}",
      "emoji": "<:ticket:1236030923389145108>"
    }
  ]
}

Ticket Created Direct Message

{if $from}{$from} opened {$ticket.channel.name} for you{else}You opened {$ticket.channel.name}{/if} in {$server.name}, click the button below to continue!

Go to {$ticket.channel.name}

INFO

This message is sent to The owner/creator of the ticket in a direct message when a ticket is created.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	Yes
Type	dm

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
from?	User | null	The user that created the ticket for owner

Expand to see default json template

{
  "disabled": true,
  "content": "{if $from}{$from} opened {$ticket.channel.name} for you{else}You opened {$ticket.channel.name}{/if} in {$server.name}, click the button below to continue!",
  "buttons": [
    {
      "label": "Go to {$ticket.channel.name}",
      "style": 5,
      "action": "none",
      "url": "{$ticket.link}",
      "emoji": "<:ticket:1236030923389145108>"
    }
  ]
}

Ticket Public Message

{$owner} requested help for {$group.name}!

Our team is ready to assist you and will respond shortly.

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the channel the ticket will be created in, this message will be used as the start of a public thread.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
user	User	The user that triggered this action
from?	User | null	The user that created the ticket for owner
form	array	The answers of the form filled out before the ticket was created
form.*.title	string	Title for the form field
form.*.value	string	Value for the form field

Expand to see default json template

{
  "content": "{$owner} requested help for {$group.name}!",
  "embeds": [
    {
      "description": "Our team is ready to assist you and will respond shortly.",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Welcome Message

Welcome {$ticket.owner}!

Our team is ready to assist you and will respond shortly. If and when your issue is resolved, you can close this ticket using the button below.

Ticketeer Canary - Support Made Simple

Open Ticket Menu

INFO

This message is sent as the first message in the ticket's channel when it is created.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
from?	User | null	The user that created the ticket for owner

Expand to see default json template

{
  "content": "Welcome {$ticket.owner}!",
  "embeds": [
    {
      "description": "Our team is ready to assist you and will respond shortly. If and when your issue is resolved, you can close this ticket using the button below.",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ],
  "buttons": [
    {
      "label": "Open Ticket Menu",
      "style": 2,
      "action": "ticket-menu",
      "emoji": "<:ticket_menu:1236049223276036136>"
    }
  ]
}

Ticket Created from Message

{$message.author} said in {$message.channel}: {$message.content|codeblock}

{$message.channel}

{$message.link}

{$from}

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the ticket channel (after the welcome message) when a ticket is created from a message.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
from	User	The user that created the ticket for owner
message	Message	The original message the ticket was created from

Expand to see default json template

{
  "embeds": [
    {
      "title": "Original Message",
      "description": "{$message.author} said in {$message.channel}:\n{$message.content|codeblock}",
      "fields": [
        {
          "name": "Channel",
          "value": "{$message.channel}",
          "inline": true
        },
        {
          "name": "Original Message",
          "value": "{$message.link}",
          "inline": true
        },
        {
          "name": "Opened By",
          "value": "{$from}"
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Created with Message

Message from {$from|elsetaff} {$message|codeblock}

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the ticket channel (after the welcome message) when a ticket is created with a message from another user.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
from	User	The user that created the ticket for owner
message?	string | null	A message from the user that created the ticket for owner

Expand to see default json template

{
  "embeds": [
    {
      "description": "Message from {$from|else:staff}\n{$message|codeblock}",
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Form Results Message

{$ticket.form.0.value|lengthNo Response}

{$ticket.form.1.value|lengthNo Response}

{$ticket.form.2.value|lengthNo Response}

{$ticket.form.3.value|lengthNo Response}

{$ticket.form.4.value|lengthNo Response}

Ticketeer Canary - Support Made Simple

INFO

This message is sent right after the welcome message if a form is submitted.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in

Expand to see default json template

{
  "disabled": true,
  "embeds": [
    {
      "fields": [
        {
          "name": "{$ticket.form.0.title|else:Title 1}",
          "value": "{$ticket.form.0.value|length:1024|else:No Response}"
        },
        {
          "name": "{$ticket.form.1.title|else:Title 2}",
          "value": "{$ticket.form.1.value|length:1024|else:No Response}"
        },
        {
          "name": "{$ticket.form.2.title|else:Title 3}",
          "value": "{$ticket.form.2.value|length:1024|else:No Response}"
        },
        {
          "name": "{$ticket.form.3.title|else:Title 4}",
          "value": "{$ticket.form.3.value|length:1024|else:No Response}"
        },
        {
          "name": "{$ticket.form.4.title|else:Title 5}",
          "value": "{$ticket.form.4.value|length:1024|else:No Response}"
        }
      ],
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Opened Message

Ticket Opened by {$user}.{if $message} With the following message: {$message|codeblock}{/if}

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the ticket channel when a ticket is opened.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
message?	string | null	A message from the user that created the ticket for owner

Expand to see default json template

{
  "embeds": [
    {
      "description": "Ticket Opened by {$user}.{if $message}\nWith the following message:\n{$message|codeblock}{/if}",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Closing Messages

Ticket Closed Message

Ticket closed by {$user}.

{$ticket.closed_reason|else:No reason provided.|codeblock}

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the ticket channel when a ticket is closed.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action

Expand to see default json template

{
  "embeds": [
    {
      "description": "Ticket closed by {$user}.",
      "fields": [
        {
          "name": "Reason",
          "value": "{$ticket.closed_reason|else:No reason provided.|codeblock}"
        }
      ],
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Close Confirm Message

Are you sure you would like to close this ticket?

Close TicketCancel

INFO

This message is sent to the user to confirm they want to close a ticket.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	Yes
Type	reply

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action

Expand to see default json template

{
  "delete_after": 120,
  "flags": 64,
  "content": "Are you sure you would like to close this ticket?",
  "buttons": [
    {
      "label": "Close Ticket",
      "style": 4,
      "action": "primary"
    },
    {
      "label": "Cancel",
      "style": 2,
      "action": "cancel"
    }
  ]
}

Ticket Closed Direct Message

Your ticket {$ticket.channel.name} in {$server.name} was closed by {$user}.

Rate your experienceLeave FeedbackReopenReopen with MessageGet Transcript

INFO

This message is sent to all members of the ticket in a direct message when a it is closed.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	Yes
Type	dm

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action

Expand to see default json template

{
  "disabled": true,
  "content": "Your ticket {$ticket.channel.name} in {$server.name} was closed by {$user}.",
  "buttons": [
    {
      "label": "Rate your experience",
      "style": 1,
      "action": "rate",
      "emoji": "<:ticket_rate:1236409758156849274>"
    },
    {
      "label": "Leave Feedback",
      "style": 1,
      "action": "feedback",
      "emoji": "<:ticket_feedback:1236409759129927731>"
    },
    {
      "label": "Reopen",
      "style": 2,
      "action": "open",
      "emoji": "<:ticket:1236030923389145108>"
    },
    {
      "label": "Reopen with Message",
      "style": 2,
      "action": "open-message",
      "emoji": "<:ticket_message:1236055451314032670>"
    },
    {
      "label": "Get Transcript",
      "style": 2,
      "action": "transcript-send",
      "emoji": "<:ticket_transcript:1236041551646556213>"
    }
  ]
}

Ticket Deleting Message

This ticket is queued to be deleted {$timestamp|time:r}...

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the ticket channel when a ticket is about to be deleted.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	Yes
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action

Expand to see default json template

{
  "embeds": [
    {
      "description": "This ticket is queued to be deleted {$timestamp|time:r}...",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Member Missing Message

{$ticket.owner.name} has left the server.

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the ticket channel when the owner/creator of the ticket leaves the server.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned	User	The assigned user of the ticket
channel	Channel	The channel the ticket was created in

Expand to see default json template

{
  "embeds": [
    {
      "description": "{$ticket.owner.name} has left the server.",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Locking Messages

Ticket Locked Message

Ticket locked by {$user}.

Ticketeer Canary - Support Made Simple

Unlock

INFO

This message is sent to the ticket channel when a ticket is locked.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action

Expand to see default json template

{
  "embeds": [
    {
      "description": "Ticket locked by {$user}.",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ],
  "buttons": [
    {
      "label": "Unlock",
      "style": 2,
      "action": "unlock",
      "emoji": "<:ticket_unlock:1236054509298389004>"
    }
  ]
}

Ticket Unlocked Message

Ticket unlocked by {$user}.

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the ticket channel when a ticket is unlocked.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action

Expand to see default json template

{
  "embeds": [
    {
      "description": "Ticket unlocked by {$user}.",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Assigning Messages

Ticket Assigned Message

Ticket assigned to {$ticket.assigned}.

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the ticket channel when a ticket is assigned.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned	User	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action

Expand to see default json template

{
  "embeds": [
    {
      "description": "Ticket assigned to {$ticket.assigned}.",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Unassigned Message

Ticket was unassigned by {$user}.

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the ticket channel when a ticket is unassigned.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
unassigned	User	The unassigned user of the ticket

Expand to see default json template

{
  "embeds": [
    {
      "description": "Ticket was unassigned by {$user}.",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

User Messages

Ticket User Added Message

{$user} added {$added}

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the ticket channel when a user is added to the ticket.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
added	User	The user added to the ticket

Expand to see default json template

{
  "embeds": [
    {
      "description": "{$user} added {$added}",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket User Added Direct Message

{$user} added you to ticket {$ticket.channel.name} in {$server.name}, click the button below to continue!

Go to {$ticket.channel.name}

INFO

This message is sent to the user added to the ticket in a direct message.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	Yes
Type	dm

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
added	User	The user added to the ticket

Expand to see default json template

{
  "disabled": true,
  "content": "{$user} added you to ticket {$ticket.channel.name} in {$server.name}, click the button below to continue!",
  "buttons": [
    {
      "label": "Go to {$ticket.channel.name}",
      "style": 5,
      "action": "none",
      "url": "{$ticket.link}",
      "emoji": "<:ticket:1236030923389145108>"
    }
  ]
}

Ticket User Removed Message

{$user} removed {$removed}

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the ticket channel when a user is removed from the ticket.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
removed	User	The user removed from the ticket

Expand to see default json template

{
  "embeds": [
    {
      "description": "{$user} removed {$removed}",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket User Removed Direct Message

{$user} removed you from ticket {$ticket.channel.name} in {$server.name}

Rate your experienceLeave Feedback

INFO

This message is sent to the user removed from the ticket in a direct message.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	Yes
Type	dm

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
removed	User	The user removed from the ticket

Expand to see default json template

{
  "disabled": true,
  "content": "{$user} removed you from ticket {$ticket.channel.name} in {$server.name}",
  "buttons": [
    {
      "label": "Rate your experience",
      "style": 1,
      "action": "rate",
      "emoji": "<:ticket_rate:1236409758156849274>"
    },
    {
      "label": "Leave Feedback",
      "style": 1,
      "action": "feedback",
      "emoji": "<:ticket_feedback:1236409759129927731>"
    }
  ]
}

Ticket Owner Change Message

{$user} changed the ticket owner to {$ticket.owner}

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the ticket channel when The owner/creator of the ticket has changed.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
removed	User	The old owner of the ticket

Expand to see default json template

{
  "embeds": [
    {
      "description": "{$user} changed the ticket owner to {$ticket.owner}",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Owner Change Direct Message

{$user} changed the owner of ticket {$ticket.channel.name} in {$server.name} to {$ticket.owner}!

Go to {$ticket.channel.name}

INFO

This message is sent to the new and old owner of the ticket in a direct message when The owner/creator of the ticket has changed.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	Yes
Type	dm

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
removed	User	The old owner of the ticket

Expand to see default json template

{
  "disabled": true,
  "content": "{$user} changed the owner of ticket {$ticket.channel.name} in {$server.name} to {$ticket.owner}!",
  "buttons": [
    {
      "label": "Go to {$ticket.channel.name}",
      "style": 5,
      "action": "none",
      "url": "{$ticket.link}",
      "emoji": "<:ticket:1236030923389145108>"
    }
  ]
}

Thread Messages

Ticket Notes Thread Message

{$ticket.channel.name} notes thread

Ticketeer Canary - Support Made Simple

INFO

This is the first message that is sent in the notes private thread when a ticket is created.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
users	User[]	An array of users with the "Include In Thread" permission
roles	Role[]	An array of roles with the "Include In Thread" permission

Expand to see default json template

{
  "embeds": [
    {
      "description": "{$ticket.channel.name} notes thread",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Notes Thread Created Message

Notes {$ticket.notes} created!

Go to notes

INFO

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action

Expand to see default json template

{
  "delete_after": 60,
  "flags": 64,
  "content": "Notes {$ticket.notes} created!",
  "buttons": [
    {
      "label": "Go to notes",
      "style": 5,
      "action": "none",
      "url": "{$ticket.notes.link}",
      "emoji": "<:ticket_transcript:1236041551646556213>"
    }
  ]
}

Ticket Notes User Added Message

{$user} added {$added} to notes

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the ticket notes thread when a user is added to the notes.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
added	User	The user added to the notes

Expand to see default json template

{
  "embeds": [
    {
      "description": "{$user} added {$added} to notes",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Notes User Removed Message

{$user} removed {$removed} from notes

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the notes thread when a user is removed from the notes.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
removed	User	The user removed from the notes

Expand to see default json template

{
  "embeds": [
    {
      "description": "{$user} removed {$removed} from notes",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Priority Messages

Ticket Priority Change Message

{$user} changed the ticket priority to "{$ticket.priority.label}"

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the ticket channel when the priority of the ticket has changed.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action

Expand to see default json template

{
  "embeds": [
    {
      "description": "{$user} changed the ticket priority to \"{$ticket.priority.label}\"",
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Priority Menu Message

Select a priority to change the ticket to.

INFO

This message is the menu shown to the user when they are changing the priority of a ticket.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	Yes
Type	reply

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action

Expand to see default json template

{
  "delete_after": 60,
  "flags": 64,
  "content": "Select a priority to change the ticket to."
}

Expiration Messages

Ticket Expired Message

This ticket has expired{if $expire.activity} due to inactivity{/if} and will automatically close.

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the ticket channel when a ticket has expired.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
expire.reason?	string | null	A message of the reason the ticket was expired
expire.type	string	The type of expiration
expire.timestamp	number	A timestamp of when the ticket expired
expire.activity	boolean	If ticket expired due to inactivity

Expand to see default json template

{
  "embeds": [
    {
      "description": "This ticket has expired{if $expire.activity} due to inactivity{/if} and will automatically close.",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Expiring Message

Ticket will automatically close {$expire.timestamp|time:r}{if $expire.activity} if it remains inactive.{/if}

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the ticket channel when a ticket is going to automatically expire.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	Yes
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
expire.time	string	Time until ticket expires
expire.timestamp	number	A timestamp of when the ticket expired
expire.activity	boolean	If ticket expired due to inactivity

Expand to see default json template

{
  "embeds": [
    {
      "description": "Ticket will automatically close {$expire.timestamp|time:r}{if $expire.activity} if it remains inactive.{/if}",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Expire Message

Ticket will automatically expire {$expire.timestamp|time:r}{if $expire.activity} if it remains inactive.{/if}

Ticketeer Canary - Support Made Simple

INFO

This message is sent when the /expire command is ran.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	Yes
Type	hybrid

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
expire.time	string	Time until ticket expires
expire.timestamp	number	A timestamp of when the ticket expired
expire.activity	boolean	If ticket expired due to inactivity

Expand to see default json template

{
  "embeds": [
    {
      "description": "Ticket will automatically expire {$expire.timestamp|time:r}{if $expire.activity} if it remains inactive.{/if}",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Expire Log Message

{$user} made {$ticket.channel.name} ({$ticket.channel}) expire at {$expire.timestamp|time:r}{if $expire.activity} if it remains inactive.{/if}

{$ticket.channel.name} ({$ticket.channel})

{$user}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when the expire is set to expire.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message

Expand to see default json template

{
  "embeds": [
    {
      "title": "Ticket Log",
      "description": "{$user} made {$ticket.channel.name} ({$ticket.channel}) expire at {$expire.timestamp|time:r}{if $expire.activity} if it remains inactive.{/if}",
      "fields": [
        {
          "name": "Ticket",
          "value": "{$ticket.channel.name} ({$ticket.channel})"
        },
        {
          "name": "Author",
          "value": "{$user}",
          "inline": true
        },
        {
          "name": "Group",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Eternal Message

{if $eternal}This ticket will never expire.{else}This ticket is no longer immune to expiring.{/if}

Ticketeer Canary - Support Made Simple

INFO

This message is sent when the /eternal command is ran.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	Yes
Type	hybrid

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
eternal	boolean	true if the ticket is eternal (immune from expiring)

Expand to see default json template

{
  "embeds": [
    {
      "description": "{if $eternal}This ticket will never expire.{else}This ticket is no longer immune to expiring.{/if}",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Schedule Messages

Ticket Schedule Error Message

Sorry our support team is currently offline and will be not be available until {$group.schedule_timestamp|time:r}

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the user when they attempt to open a ticket while out of the ticket's scheduled time.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	Yes
Type	reply

Variable Name	Type	Description
server	Server	The server that the ticket was created in
group	Group	The ticket group of the ticket
user	User	The user that triggered this action

Expand to see default json template

{
  "delete_after": 60,
  "flags": 64,
  "embeds": [
    {
      "description": "Sorry our support team is currently `offline` and will be not be available until {$group.schedule_timestamp|time:r}",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Schedule Notice Message

Please Note: Our support team is currently offline and will be not be available until {$ticket.group.schedule_timestamp|time:r}

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the ticket channel (after the welcome message) when a ticket is opened outside of the scheduled time.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action

Expand to see default json template

{
  "embeds": [
    {
      "description": "**Please Note**: Our support team is currently `offline` and will be not be available until {$ticket.group.schedule_timestamp|time:r}",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Feedback Messages

Ticket Feedback Message

Thank you for your feedback!

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the user when they give feedback on a ticket.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	Yes
Type	reply

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action

Expand to see default json template

{
  "delete_after": 60,
  "flags": 64,
  "embeds": [
    {
      "description": "Thank you for your feedback!",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Transcript Messages

Ticket Transcript Message

{$ticket.owner}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the transcript channel when a transcript is created.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in

Expand to see default json template

{
  "embeds": [
    {
      "title": "Ticket #{$ticket.number} ({$ticket.channel.name}) transcript",
      "image": "{$ticket.owner.avatar}",
      "fields": [
        {
          "name": "Ticket Owner",
          "value": "{$ticket.owner}",
          "inline": true
        },
        {
          "name": "Group Name",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Transcript Direct Message

Here is your transcript for {$ticket.channel.name} in {$server.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in a direct message to a user that has requested a transcript.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	Yes
Type	dm

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in

Expand to see default json template

{
  "embeds": [
    {
      "description": "Here is your transcript for {$ticket.channel.name} in {$server.name}",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Transcript Saving Message

Transcript is being processed{if $transcript.channel} and will be saved in {$transcript.channel} when it is ready.{elseif $transcript.user} and will be sent to {$transcript.user} when it is ready{else} and will be available shortly{/if}.

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the user that has requested a transcript.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	Yes
Type	reply

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in

Expand to see default json template

{
  "delete_after": 30,
  "flags": 64,
  "embeds": [
    {
      "title": "Saving Transcript",
      "description": "Transcript is being processed{if $transcript.channel} and will be saved in {$transcript.channel} when it is ready.{elseif $transcript.user} and will be sent to {$transcript.user} when it is ready{else} and will be available shortly{/if}.",
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Rating Messages

Ticket Rating Message

Thank you for your feedback!{if $rating.number < 3} We will work hard to improve your experience!{/if}

Ticketeer Canary - Support Made Simple

INFO

This message is sent to the user when they give a rating on a ticket.

Expand to see options and variables

Template Option	Value
Can be disabled?	Yes
Can be automatically deleted?	Yes
Type	reply

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
rating.number	number	The rating number in the list of ratings
rating.label	string	The rating label configured in the ticket group
rating.description?	string | null	The rating description configured in the ticket group
rating.emoji?	string | null	The rating emoji configured in the ticket group
rating.color	string	The rating color configured in the ticket group

Expand to see default json template

{
  "delete_after": 60,
  "flags": 64,
  "embeds": [
    {
      "description": "Thank you for your feedback!{if $rating.number < 3} We will work hard to improve your experience!{/if}",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Rating Menu Message

Please rate your experience!

INFO

This message is the menu shown to the user when they are rating a ticket.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	Yes
Type	reply

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action

Expand to see default json template

{
  "delete_after": 60,
  "flags": 64,
  "content": "Please rate your experience!"
}

Logs Messages

Ticket Created Log Message

{$user} created {$ticket.channel.name} ({$ticket.channel}) {if $from}from {$from}{/if}

{$ticket.channel.name} ({$ticket.channel})

{$user}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when a ticket is created.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message
from?	User | null	The user that created the ticket for owner

Expand to see default json template

{
  "embeds": [
    {
      "title": "Ticket Log",
      "description": "{$user} created {$ticket.channel.name} ({$ticket.channel}) {if $from}from {$from}{/if}",
      "fields": [
        {
          "name": "Ticket",
          "value": "{$ticket.channel.name} ({$ticket.channel})"
        },
        {
          "name": "Author",
          "value": "{$user}",
          "inline": true
        },
        {
          "name": "Group",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Opened Log Message

{$user} opened {$ticket.channel.name} ({$ticket.channel})

{$ticket.channel.name} ({$ticket.channel})

{$user}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when a ticket is opened.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message

Expand to see default json template

{
  "embeds": [
    {
      "title": "Ticket Log",
      "description": "{$user} opened {$ticket.channel.name} ({$ticket.channel})",
      "fields": [
        {
          "name": "Ticket",
          "value": "{$ticket.channel.name} ({$ticket.channel})"
        },
        {
          "name": "Author",
          "value": "{$user}",
          "inline": true
        },
        {
          "name": "Group",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Closed Log Message

{$user} closed {$ticket.channel.name} ({$ticket.channel})

{$ticket.channel.name} ({$ticket.channel})

{$user}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when a ticket is closed.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message

Expand to see default json template

{
  "embeds": [
    {
      "title": "Ticket Log",
      "description": "{$user} closed {$ticket.channel.name} ({$ticket.channel})",
      "fields": [
        {
          "name": "Ticket",
          "value": "{$ticket.channel.name} ({$ticket.channel})"
        },
        {
          "name": "Author",
          "value": "{$user}",
          "inline": true
        },
        {
          "name": "Group",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Locked Log Message

{$user} locked {$ticket.channel.name} ({$ticket.channel})

{$ticket.channel.name} ({$ticket.channel})

{$user}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when a ticket is locked.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message

Expand to see default json template

{
  "embeds": [
    {
      "title": "Ticket Log",
      "description": "{$user} locked {$ticket.channel.name} ({$ticket.channel})",
      "fields": [
        {
          "name": "Ticket",
          "value": "{$ticket.channel.name} ({$ticket.channel})"
        },
        {
          "name": "Author",
          "value": "{$user}",
          "inline": true
        },
        {
          "name": "Group",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Unlocked Log Message

{$user} unlocked {$ticket.channel.name} ({$ticket.channel})

{$ticket.channel.name} ({$ticket.channel})

{$user}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when a ticket is unlocked.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message

Expand to see default json template

{
  "embeds": [
    {
      "title": "Ticket Log",
      "description": "{$user} unlocked {$ticket.channel.name} ({$ticket.channel})",
      "fields": [
        {
          "name": "Ticket",
          "value": "{$ticket.channel.name} ({$ticket.channel})"
        },
        {
          "name": "Author",
          "value": "{$user}",
          "inline": true
        },
        {
          "name": "Group",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Assigned Log Message

{$user} assigned {$ticket.channel.name} ({$ticket.channel}) to {$assigned}

{$ticket.channel.name} ({$ticket.channel})

{$user}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when a ticket is assigned.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned	User	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message

Expand to see default json template

{
  "embeds": [
    {
      "title": "Ticket Log",
      "description": "{$user} assigned {$ticket.channel.name} ({$ticket.channel}) to {$assigned}",
      "fields": [
        {
          "name": "Ticket",
          "value": "{$ticket.channel.name} ({$ticket.channel})"
        },
        {
          "name": "Author",
          "value": "{$user}",
          "inline": true
        },
        {
          "name": "Group",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Unassigned Log Message

{$user} unassigned {$assigned} from {$ticket.channel.name} ({$ticket.channel})

{$ticket.channel.name} ({$ticket.channel})

{$user}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when a ticket is unassigned.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message
unassigned	User	The unassigned user of the ticket

Expand to see default json template

{
  "embeds": [
    {
      "title": "Ticket Log",
      "description": "{$user} unassigned {$assigned} from {$ticket.channel.name} ({$ticket.channel})",
      "fields": [
        {
          "name": "Ticket",
          "value": "{$ticket.channel.name} ({$ticket.channel})"
        },
        {
          "name": "Author",
          "value": "{$user}",
          "inline": true
        },
        {
          "name": "Group",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Deleting Log Message

{$user} deleted {$ticket.channel.name}

{$ticket.channel.name} ({$ticket.channel})

{$user}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when a ticket has been deleted.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message

Expand to see default json template

{
  "embeds": [
    {
      "title": "Ticket Log",
      "description": "{$user} deleted {$ticket.channel.name}",
      "fields": [
        {
          "name": "Ticket",
          "value": "{$ticket.channel.name} ({$ticket.channel})"
        },
        {
          "name": "Author",
          "value": "{$user}",
          "inline": true
        },
        {
          "name": "Group",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Transcript Log Message

{$user} created a transcript for {$ticket.channel.name} ({$ticket.channel})

{$ticket.channel.name} ({$ticket.channel})

{$user}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when a transcript is created.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message

Expand to see default json template

{
  "embeds": [
    {
      "title": "Ticket Log",
      "description": "{$user} created a transcript for {$ticket.channel.name} ({$ticket.channel})",
      "fields": [
        {
          "name": "Ticket",
          "value": "{$ticket.channel.name} ({$ticket.channel})"
        },
        {
          "name": "Author",
          "value": "{$user}",
          "inline": true
        },
        {
          "name": "Group",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket User Added Log Message

{$user} added {$added} to ticket {$ticket.channel.name} ({$ticket.channel})

{$ticket.channel.name} ({$ticket.channel})

{$user}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when a user is added to a ticket.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message
added	User	The user added to the ticket

Expand to see default json template

{
  "embeds": [
    {
      "title": "Ticket Log",
      "description": "{$user} added {$added} to ticket {$ticket.channel.name} ({$ticket.channel})",
      "fields": [
        {
          "name": "Ticket",
          "value": "{$ticket.channel.name} ({$ticket.channel})"
        },
        {
          "name": "Author",
          "value": "{$user}",
          "inline": true
        },
        {
          "name": "Group",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket User Removed Log Message

{$user} removed {$removed} from ticket {$ticket.channel.name} ({$ticket.channel})

{$ticket.channel.name} ({$ticket.channel})

{$user}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when a user is removed from a ticket.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message
removed	User	The user removed from the ticket

Expand to see default json template

{
  "embeds": [
    {
      "title": "Ticket Log",
      "description": "{$user} removed {$removed} from ticket {$ticket.channel.name} ({$ticket.channel})",
      "fields": [
        {
          "name": "Ticket",
          "value": "{$ticket.channel.name} ({$ticket.channel})"
        },
        {
          "name": "Author",
          "value": "{$user}",
          "inline": true
        },
        {
          "name": "Group",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Owner Change Log Message

{$user} changed the owner of ticket {$ticket.channel.name} ({$ticket.channel}) to {$ticket.owner}

{$ticket.channel.name} ({$ticket.channel})

{$user}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when The owner/creator of the ticket has changed.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message
removed	User	The old owner of the ticket

Expand to see default json template

{
  "embeds": [
    {
      "title": "Ticket Log",
      "description": "{$user} changed the owner of ticket {$ticket.channel.name} ({$ticket.channel}) to {$ticket.owner}",
      "fields": [
        {
          "name": "Ticket",
          "value": "{$ticket.channel.name} ({$ticket.channel})"
        },
        {
          "name": "Author",
          "value": "{$user}",
          "inline": true
        },
        {
          "name": "Group",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Priority Change Log Message

{$user} changed the priority of ticket {$ticket.channel.name} ({$ticket.channel}) to {$ticket.priority}

{$ticket.channel.name} ({$ticket.channel})

{$user}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when the priority of a ticket has changed.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message

Expand to see default json template

{
  "embeds": [
    {
      "title": "Ticket Log",
      "description": "{$user} changed the priority of ticket {$ticket.channel.name} ({$ticket.channel}) to {$ticket.priority}",
      "fields": [
        {
          "name": "Ticket",
          "value": "{$ticket.channel.name} ({$ticket.channel})"
        },
        {
          "name": "Author",
          "value": "{$user}",
          "inline": true
        },
        {
          "name": "Group",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Name Set Log Message

{$user} set the name for {$ticket.channel.name} ({$ticket.channel})!

{$ticket.channel.name} ({$ticket.channel})

{$user}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when a ticket name is set.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message

Expand to see default json template

{
  "embeds": [
    {
      "description": "{$user} set the name for {$ticket.channel.name} ({$ticket.channel})!",
      "fields": [
        {
          "name": "Ticket",
          "value": "{$ticket.channel.name} ({$ticket.channel})"
        },
        {
          "name": "Author",
          "value": "{$user}",
          "inline": true
        },
        {
          "name": "Group",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Name Cleared Log Message

{$user} cleared the name for {$ticket.channel.name} ({$ticket.channel})!

{$ticket.channel.name} ({$ticket.channel})

{$user}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when a tickets name is cleared.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message

Expand to see default json template

{
  "embeds": [
    {
      "description": "{$user} cleared the name for {$ticket.channel.name} ({$ticket.channel})!",
      "fields": [
        {
          "name": "Ticket",
          "value": "{$ticket.channel.name} ({$ticket.channel})"
        },
        {
          "name": "Author",
          "value": "{$user}",
          "inline": true
        },
        {
          "name": "Group",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Expired Log Message

{$ticket.channel.name} ({$ticket.channel}) expired!

{$ticket.channel.name} ({$ticket.channel})

{$user}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when a ticket has expired.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message
expire.reason?	string | null	A message of the reason the ticket was expired
expire.type	string	The type of expiration
expire.timestamp	number	A timestamp of when the ticket expired
expire.activity	boolean	If ticket expired due to inactivity

Expand to see default json template

{
  "embeds": [
    {
      "title": "Ticket Log",
      "description": "{$ticket.channel.name} ({$ticket.channel}) expired!",
      "fields": [
        {
          "name": "Ticket",
          "value": "{$ticket.channel.name} ({$ticket.channel})"
        },
        {
          "name": "Author",
          "value": "{$user}",
          "inline": true
        },
        {
          "name": "Group",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Eternal Log Message

{$user} made {$ticket.channel.name} ({$ticket.channel}) {if $eternal}eternal{else}no longer immune to expiring{/if}!

{$ticket.channel.name} ({$ticket.channel})

{$user}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when the ticket eternal status changes.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message
eternal	boolean	true if the ticket is eternal (immune from expiring)

Expand to see default json template

{
  "embeds": [
    {
      "title": "Ticket Log",
      "description": "{$user} made {$ticket.channel.name} ({$ticket.channel}) {if $eternal}eternal{else}no longer immune to expiring{/if}!",
      "fields": [
        {
          "name": "Ticket",
          "value": "{$ticket.channel.name} ({$ticket.channel})"
        },
        {
          "name": "Author",
          "value": "{$user}",
          "inline": true
        },
        {
          "name": "Group",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Feedback Log Message

{$user} gave ticket # {$ticket.number} from ticket group "{$ticket.group}" some feedback!

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when a ticket is given feedback.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message
form	array	The answers of the feedback given in array form
form.*.title	string	Title for the form field
form.*.value	string	Value for the form field

Expand to see default json template

{
  "embeds": [
    {
      "description": "{$user} gave ticket # {$ticket.number} from ticket group \"{$ticket.group}\" some feedback!",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Rating Log Message

{$user} gave {$ticket.channel.name} a "{if $rating.emoji}{$rating.emoji} {/if}{$rating.label}" rating!

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when a ticket is given a rating.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message
rating.number	number	The rating number in the list of ratings
rating.label	string	The rating label configured in the ticket group
rating.description?	string | null	The rating description configured in the ticket group
rating.emoji?	string | null	The rating emoji configured in the ticket group
rating.color	string	The rating color configured in the ticket group

Expand to see default json template

{
  "embeds": [
    {
      "description": "{$user} gave {$ticket.channel.name} a \"{if $rating.emoji}{$rating.emoji} {/if}{$rating.label}\" rating!",
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Notes Created Log Message

{$user} created notes for {$ticket.channel.name} ({$ticket.channel})!

{$ticket.channel.name} ({$ticket.channel})

{$user}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when a ticket notes are created.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message

Expand to see default json template

{
  "embeds": [
    {
      "description": "{$user} created notes for {$ticket.channel.name} ({$ticket.channel})!",
      "fields": [
        {
          "name": "Ticket",
          "value": "{$ticket.channel.name} ({$ticket.channel})"
        },
        {
          "name": "Author",
          "value": "{$user}",
          "inline": true
        },
        {
          "name": "Group",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Notes Member Added Log Message

{$user} added {$added} to notes for {$ticket.channel.name} ({$ticket.channel})!

{$ticket.channel.name} ({$ticket.channel})

{$user}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when a member is added to a ticket notes.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message
added	User	The user added to the notes

Expand to see default json template

{
  "embeds": [
    {
      "description": "{$user} added {$added} to notes for {$ticket.channel.name} ({$ticket.channel})!",
      "fields": [
        {
          "name": "Ticket",
          "value": "{$ticket.channel.name} ({$ticket.channel})"
        },
        {
          "name": "Author",
          "value": "{$user}",
          "inline": true
        },
        {
          "name": "Group",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Ticket Notes Member Removed Log Message

{$user} removed {$removed} from notes for {$ticket.channel.name} ({$ticket.channel})!

{$ticket.channel.name} ({$ticket.channel})

{$user}

{$ticket.group.name}

Ticketeer Canary - Support Made Simple

INFO

This message is sent in the log channels when a member is removed from a ticket notes.

Expand to see options and variables

Template Option	Value
Can be disabled?	No
Can be automatically deleted?	No
Type	message

Variable Name	Type	Description
server	Server	The server that the ticket was created in
ticket	Ticket	The ticket
group	Group	The ticket group of the ticket
owner	User	The owner/creator of the ticket
assigned?	User | null	The assigned user of the ticket
channel	Channel	The channel the ticket was created in
user	User	The user that triggered this action
event	string	Ticket log event
message	string	Ticket log event message
removed	User	The user removed from the notes

Expand to see default json template

{
  "embeds": [
    {
      "description": "{$user} removed {$removed} from notes for {$ticket.channel.name} ({$ticket.channel})!",
      "fields": [
        {
          "name": "Ticket",
          "value": "{$ticket.channel.name} ({$ticket.channel})"
        },
        {
          "name": "Author",
          "value": "{$user}",
          "inline": true
        },
        {
          "name": "Group",
          "value": "{$ticket.group.name}",
          "inline": true
        }
      ],
      "timestamp": true,
      "color": "#14b8a6",
      "footer": {
        "text": "Ticketeer Canary - Support Made Simple",
        "icon_url": "https://ticketeer.dev/icon.png"
      }
    }
  ]
}

Object Types

Server Object

Variable Name	Type	Description
server	string	Server name
server.id	string	Server ID
server.name	string	Server name
server.icon	string	Server icon
server.description	string	Server description
server.tickets	number	Count of opended tickets for your server
server.tickets.opened	number	Count of opended tickets for your server
server.tickets.closed	number	Count of closed tickets for your server
server.tickets.deleted	number	Count of deleted tickets for your server

Group Object

Variable Name	Type	Description
group	string	Group name
group.id	string	Group ID
group.name	string	Group name
group.count	number	Group count
group.schedule_timestamp?	number|null	Group next open schedule slot timestamp

Ticket Object

Variable Name	Type	Description
ticket	string	Ticket channel name or Ticket ID
ticket.id	string	Ticket ID
ticket.name?	string|null	Ticket channel name
ticket.number	number	Ticket number
ticket.link	string	Link to the first message of the ticket
ticket.priority	number	Ticket priority level
ticket.priority.label?	string|null	Ticket priority label
ticket.priority.description?	string|null	Ticket priority description
ticket.priority.emoji?	string|null	Ticket priority emoji
ticket.priority.color?	string|null	Ticket priority color
ticket.form?	Array[]|null	The filled out form from opening a ticket
ticket.form.[0-4?].title	string|null	Title of the form field
ticket.form.[0-4?].value	string|null	Value of the form field
ticket.closed_reason?	string|null	Reason for closing the ticket
ticket.owner	User	Owner of ticket
ticket.assigned?	User|null	Assigned user to ticket
ticket.group	Group	Ticket Group
ticket.channel?	Channel|null	Ticket channel
ticket.thread?	Channel|null	Ticket private thread
ticket.users	User[]	Array of all users in the ticket
ticket.rating	number	The agrage rating the ticket has recieved
ticket.ratings	Array[]	Array of ratings given to the ticket
ticket.ratings.[0-24?]	number	The rating in number form given to the ticket
ticket.ratings.[0-24?].rating	number	The rating in number form given to the ticket
ticket.ratings.[0-24?].label?	string|null	The rating level label
ticket.ratings.[0-24?].description?	string|null	The rating level description
ticket.ratings.[0-24?].emoji?	string|null	The rating level emoji
ticket.ratings.[0-24?].color?	string|null	The rating level color
ticket.ratings.[0-24?].user	User	The user that gave the rating
ticket.feedback	Array[]	Array of feedback given to the ticket
ticket.feedback[0-24?].form	Array[]	The filled out feedback from
ticket.feedback[0-24?].form.[0-4?].title	string|null	Title of the form field
ticket.feedback[0-24?].form.[0-4?].value	string|null	Value of the form field
ticket.feedback[0-24?].user	User[]	The user that gave the feedback

Channel Object

Variable Name	Type	Description
channel	string	Channel @
channel.id	string	Channel ID
channel.type	number	Channel type
channel.name	string	Channel name
channel.topic	string	Channel topic
channel.nsfw	boolean	True if channel nsfw
channel.locked	boolean	True if channel is locked
channel.invitable	boolean	True if channel invitable
channel.users?	User[]|null	Array of all users in the channel

User Object

Variable Name	Type	Description
user	string	User @
user.id	string	User ID
user.name	string	User username
user.nickname	string	User nickname or username
user.avatar	string	User avatar
user.icon	string	User icon
user.tag	string	User #tag (deprecated)
user.full	string	User username#tag (deprecated)
user.roles	Role[]	List of roles the user has in order of hierarchy
user.joined_at?	number|null	Timestamp when user joined server
user.steam?	Steam User|null	Steam account info of user if linked

Steam User Object

Variable Name	Type	Description
steam	string	SteamID (STEAM_0:1:########)
steam.id	string	SteamID (STEAM_0:1:########)
steam.id_3	string	SteamID v3 ([U:1:########])
steam.id_64	number	SteamID 64 (7656119##########)
steam.account_id	number	Steam account id
steam.name	string	Steam account name
steam.avatar	string	URL to Steam account avatar
steam.profile	string	URL to Steam account profile

Role Object

Variable Name	Type	Description
role	string	Role @
role.id	string	Role ID
role.name	string	Role name
role.color	string	Role color
role.position	number	Role position
role.icon	string	Role icon
role.unicode_emoji	string	Role unicode_emoji
role.admin	boolean	True if role is admin
role.bot_id	string	Role bot ID
role.created_at	number	Timestamp when role was created

Message Object

Variable Name	Type	Description
message.content	string	Message content
message.link	string	Link to message
message.timestamp	number	Timestamp of when message was created
message.author	User	Author of message
message.channel	Channel	Channel message was created in