Ticket Permissions Section

INFO

This documentation is currently going through an overhaul, some information may be missing or incomplete!

Strict Permissions

Adding Roles & Users

Special Roles

Ticket Owner

Ticket Members

Assigned Staff

@everyone

Permission Presets

Blacklisting

Channel Permissions

Channel Permission States

Advanced Permissions

Ticket Permissions

Administrator

General Ticket Permissions

Create Ticket

Allows member to create a new ticket.

Create Ticket for Others

Allows member to create a new ticket for other members.

Close Ticket

Allows member to close a ticket.

Open Ticket

Allows member to open a ticket.

Delete Ticket

Allows member to delete a ticket once it is closed.

Manage Ticket Name

Allows member to change and clear the name of the ticket.

Change Priority

Allows member to change the priority of the ticket.

Ticket Locking Permissions

Lock Ticket

Allows member to Lock a ticket, preventing new replies.

Unlock Ticket

Allows member to Unlock a ticket.

Ticket Assigning Permissions

Assign Self

Allows member to assign the ticket to themselves.

Unassign Self

Allows member to unassign the ticket from themselves.

Assign Ticket

Allows member to assign the ticket to any member.

Unassign Ticket

Allows member to unassign the ticket from any member.

Ticket Member Permissions

Change Owner/Creator

Allows member to change the owner/creator of the ticket to another member.

Add Member

Allows member to add a new member to the ticket.

Remove Member

Allows member to remove member of the ticket.

Ticket Notes (Private Thread) Permissions

Manage Notes

Allows member or role create notes thread and add or remove other members from the thread.

Include In Thread

Prevents member or role from being removed from a ticket when it is closed.

Expire Permissions

Expire Ticket

Allows member to expire (close) a ticket after a certain time.

Eternal Ticket

Allows member to make the ticket eternal (Immune to expiring).

Eternal Tickets

All tickets created by this user will be eternal (Immune to expiring).

Transcript Permissions

Send Transcript

Allows member to create a transcript of the ticket and send it to themselves.

Save Transcript

Allows member to create a transcript of the ticket and save it to the transcript channel.

Other Ticket Permissions

Bypass Schedule

Allows member to bypass schedule restrictions when creating and interaction with a ticket.

Bypass Limits

Allows member to bypass ticket limit restrictions when creating and interaction with a ticket.

Ticket Permissions Section ​

Strict Permissions ​

Adding Roles & Users ​

Special Roles ​

Ticket Owner ​

Ticket Members ​

Assigned Staff ​

@everyone ​

Permission Presets ​

Blacklisting ​

Channel Permissions ​

Channel Permission States ​

Advanced Permissions ​

Ticket Permissions ​

Administrator ​

General Ticket Permissions ​

Create Ticket ​

Create Ticket for Others ​

Close Ticket ​

Open Ticket ​

Delete Ticket ​

Manage Ticket Name ​

Change Priority ​

Ticket Locking Permissions ​

Lock Ticket ​

Unlock Ticket ​

Ticket Assigning Permissions ​

Assign Self ​

Unassign Self ​

Assign Ticket ​

Unassign Ticket ​

Ticket Member Permissions ​

Change Owner/Creator ​

Add Member ​

Remove Member ​

Ticket Notes (Private Thread) Permissions ​

Manage Notes ​

Include In Thread ​

Expire Permissions ​

Expire Ticket ​

Eternal Ticket ​

Eternal Tickets ​

Transcript Permissions ​

Send Transcript ​

Save Transcript ​

Other Ticket Permissions ​

Bypass Schedule ​

Bypass Limits ​