Getting Started

Are you looking for a powerful, feature-packed ticket management solution for your Discord server? Look no further! Ticketeer has everything you need to streamline support and enhance user experience.

Highly Customizable
Craft each reply with a personal touch. Our customization options ensure every message resonates with your unique brand voice and user needs.

Ticket Form
Streamline support with ticket forms that are as detailed or as simple as you need. Tailored to gather the right information right from the start.

Buttons & Dropdown
Enhance user interaction with stylish buttons and dropdowns. Customize them to fit the look and feel of your server seamlessly

Ticket Transcripts
Keep a detailed record of your support interactions with downloadable transcripts, ensuring you always have the information you need at your fingertips.

Easy to Use Editor
Simplify content creation with an editor that’s intuitive and user-friendly, making message customization a breeze for anyone on your team.

Feedback Form
Gather valuable insights with our sleek feedback forms. Designed for simplicity, they encourage users to share their thoughts effortlessly.

🎨 Fully Customizable Messages

With an advanced templating engine, customize over 50 messages to fit your server's style and tone.

🖱️ Advanced Menus, Buttons, and Dropdown Support

Create intuitive and interactive ticketing systems with ease.

🔒 Highly Customizable Role and User Permissions

Tailor permissions to fit your server's unique needs.

📂 Thread-Based Tickets

Choose between private or public threads for streamlined discussions.

📝 Forum-Based Tickets

Public threads to engage your community and resolve issues collectively.

📋 Channel-Based Tickets

Organize tickets under specific categories for better management.

🔒 Ticket Locking

Pause conversations with ticket locking to keep things organized.

👥 Ticket Claiming & Assigning

Enhance staff collaboration with ticket claiming and assigning features.

⏰ Ticket Expiration

Automatic ticket closure after a period of inactivity.

⚡ Ticket Priorities

Set the urgency of tickets to ensure critical issues are addressed promptly.

🌟 Ticket Feedback and Ratings

Gather user experiences to improve your support services.

📜 Ticket Transcripts

Save conversations for future reference and training.

🔢 Ticket Limits

Control the number of open tickets to maintain efficiency.

📄 Ticket Forms

Survey users before opening a ticket to gather necessary information.

🕒 Ticket Scheduling

Restrict ticket creation to specific hours to manage support availability.

📊 Ticket Logs

Track all ticket actions for transparency and accountability.

🔐 Private Threads for Support Staff

Keep sensitive discussions private within channel tickets.

🆔 Custom User Identity for Opening Tickets

Personalize the ticket opening process for your users.

Setup Video

Quickstart Guide

If you are familiar with Discord bots, follow this quickstart guide to get Ticketeer up and running:

1. Invite Ticketeer to your server.
2. Log in to the dashboard.
3. Create a Ticket Group.
4. Create a Ticket Panel.
5. You're ready to go! You can now open a new ticket from the ticket panel or via the /new command.

Inviting Ticketeer

First, invite Ticketeer to your server. Click the invite link and follow the prompts to select your server and grant Ticketeer the necessary permissions.

INFO

Ensure you have the Manage Server permission or you will not be able to access your server in the dashboard.

Setting Up Your First Ticket Group

Creating a Group via Web Portal

1. Log in to the Ticketeer dashboard.
2. Navigate to the "Groups" section.
3. Click "Create Group" and follow the prompts to set up your first ticket group.

Creating a Group via Command

1. Once Ticketeer is in your server, run the /group create command.

INFO

You are required to have the Manage Server permission to create a ticket group.

Creating Your First Ticket Panel

A ticket panel is a message sent via Ticketeer that allows your users to open a ticket from one or several ticket groups. There are two ways to create a ticket panel:

Creating a Panel via Web Portal

1. Log in to the web portal.
2. Navigate to the "Panels" section.
3. Click "Create Panel" and attach one or more ticket groups to it. Customize the message and buttons as needed.

Creating a Panel via Command

1. Run the /panel create command to create a simple ticket panel.

INFO

The /panel create command offers limited customization options and you can only attach one ticket group. It is recommended to use the web portal for more advanced customization.

Opening Your First Ticket

Once your ticket panel is set up, you can open a ticket:

1. Send a message to the panel using the /new command.
2. Alternatively, click the button in the ticket panel.